Dove Lane

Need a good QUOTE about knowledge management? Try some of these! I’m always adding some new ones. If you find a good one somewhere else, don’t forget to share it. The are not organized…just listed as they were found. Maybe one day I will undertake to group them. Enjoy!

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“In contrast to the traditional factors of production that were governed by diminishing returns, every additional unit of knowledge used effectively results in a marginal increase in performance.”
– Yogesh Malhotra in “Knowledge Assets in the Global Economy: Assessment of National Intellectual Capital”, Journal of Global Information Management

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“The technologies that will be most successful will resonate with human behaviour instead of working against it. In fact, to solve the problems of delivering and assimilating new technology into the workplace, we must look to the way humans act and react…. In the last 20 years, US industry has invested more than $1 trillion in technology, but has realised little improvement in the efficiency of its knowledge workers ­ and virtually none in their effectiveness. If we could solve the problems of the assimilation of new technology, the potential would be enormous. ”
– John Seely-Brown, in “The Human Factor”, Information Strategy, Dec 96-Jan 97.

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“Knowledge Management is expensive - but so is stupidity!”
–Thomas Davenport

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“An immense and ever-increasing wealth of knowledge is scattered about the world today; knowledge that would probably suffice to solve all the mighty difficulties of our age, but it is dispersed and unorganized. We need a sort of mental clearing house for the mind: a depot where knowledge and ideas are received, sorted, summarized, digested, clarified and compared.”
– H.G. Wells in ‘The Brain: Organization of the Modern World’,1940

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“Knowledge is power, which is why people who had it in the past often tried to make a secret of it. In post-capitalism, power comes from transmitting information to make it productive, not from hiding it.”
– Peter F. Drucker in “The Post-Capitalist Executive,” Managing in a Time of Great Change, Penguin, NY (1995).

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“Information wants to be free.”
– Stewart Brand

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“Knowledge is a social process not merely a matter of transferring a chunk of information from one place to another. To really achieve Knowledge Management (KM) companies need to implement a process of motivating and inciting people to share information.”
–Ahmet Aykac, Director, Theseus International Management Institute.

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“Most enterprises organize their internal (intranet) content by the owning business unit. They forget that if people don’t know which business unit owns the information they need, automating that process doesn’t help. Taxonomies must focus on use of knowledge rather than ownership of knowledge.”
–Kathy Harris, Gartner Group, 2003.

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“The computer is merely a tool in the process…To put it in editorial terms, knowing how a typewriter works does not make you a writer. Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.”
– Peter F. Drucker in “The Post-Capitalist Executive,” Managing in a Time of Great Change, Penguin, NY (1995).

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“Knowledge accidents happen when people run into each other at places like this or at the water cooler, exchange information, and realize an opportunity for collaboration and a synergy between the projects they’re working on. We need to make knowledge accidents happen on purpose, regularly and, most importantly, with intent.”
–Al Zollar, GovTech conference, June, 2002

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“Knowledge management is something many companies are sure they need, if only they knew what it was.”
–Mary Lisbeth D’Amico - IDG News Service, 10/29/99

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“Knowledge is not a dead pile of facts, but on the contrary, the outcome of a dynamic interaction with the world at large, and most importantly, with the other people in it.”
–Stowe Boyd, CKO, Knowledge Capital Group

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“If you can’t maximize the power of the individual, you haven’t done anything. If you expand the ability of individual members of the organization, you expand the ability of the organization.”
–Bob Buckman, CEO and Chairman of Buckman Laboratories

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“Why is knowledge management key to strategic renewal? Because the best way to adapt to a fast-changing business environment is by linking the islands of knowledge that exist throughout the organization. This ability to adapt is what strategic renewal is all about, and it is an outcome of collaborative wisdom. Incorporating all the knowledge and perspectives within your organization helps you create the future.”
–Edna Pasher

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“Knowledge has become the key economic resource and the dominant–and perhaps even the only–source of competitive advantage.”
–Peter Drucker

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“Knowledge management is a higher-order agenda. It starts with the CEO saying, ‘How do I make my organization more productive? How do I make my organization more effective? How do I capture the organizational knowledge to solve a specific problem?’ ”
–John M. Thompson, IBM

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“Knowledge is information that changes something or somebody – either by becoming grounds for actions, or by making an individual (or an institution) capable of different or more effective action”
-–Peter Drucker

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“Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.”
–Samuel Johnson (1709-1784)

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“One of the paradoxes is that informal communities are the real dynamos of knowledge. If you build strong boundaries between formal and informal communities, you get increased knowledge flow. But if you try to break the boundaries down, the informal knowledge goes offsite because people don’t feel secure. ”
–David Snowden, destinationKM, September 11, 2000

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“As more members of the community discover the rewards of the learning journey, they contribute to expanding and nurturing their shared intelligence and the infrastructure that supports it. The stronger the infrastructure, the more support it provides to each individual’s learning journey.”
–George Por

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“Knowledge is both a thing and a capability. The trouble is that most people look for things, so that’s what they find. Capabilities are more dynamic and more useful. You don’t manage capabilities like machines because they constantly evolve. You manage capabilities as an ecology.”
–David Snowden, destinationKM, September 11, 2000

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“Intranets have been so hyped as a platform for enterprise collaboration that IT and business managers may just assume they’re being used to full potential–a big mistake. Peel back the layers, and you’ll find few examples of intranets fueling enterprise-scale collaboration. Despite the proliferation of intranets, many organizations have yet to transform how they share knowledge companywide.”
–Jeffrey Schwartz, Internet Week, October 25, 1999

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“Focusing on document collection, management and indexing but providing little expert connection, many KM systems fail to provide stakeholders a means to locate and connect with the experts in their milieu. They fail to properly motivate those experts to share what they know and to capture this sharing in the process. Noncompliance is the greatest barrier to any KM systems’ success yet current KM solutions fail to motivate or measure employee contributions.”
–Knexa Knowledge Exchange brochure

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“Perpetual learning and knowledge management will be the key to organizational effectiveness.”
–Jeff Papows, IBM

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“The problem with documents being the cornerstone of knowledge management is that documents are stored everywhere within an organization.”
–Brad Bokoski, operations support manager, BP Amoco

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“Knowledge management is not a shrink-wrapped thing in a box, it’s a discipline.”
–Scott Elliot, Lotus Knowledge Management

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“Too often, people think of knowledge management as a noun. They’re mistaken: KM is a verb, a way of getting work done. You can’t get it done without a lot of nouns, such as “people,” “processes,” “procedures” or “products.” But the essence of KM isn’t something you buy, it’s something you make happen.”
–Jeff Angus, KM Magazine

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“The focus of knowledge management is on ‘doing the right thing’ instead of ‘doing things right.’ It provides a framework within which the organization views all its processes as knowledge processes and all business processes involve creation, dissemination, renewal, and application of knowledge toward organizational sustenance and survival.”
– Yogesh Malhotra in Knowledge Management, Knowledge Organizations & Knowledge Workers: A View from the Front Lines

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“Successful knowledge transfer involves neither computers nor documents but rather interactions between people.”
– Thomas H. Davenport, “Think Tank: The Future of Knowledge Management,” CIO Magazine, December 15, 1995.

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“Why is communication key to knowledge management? Because knowledge becomes productive when it flows. What Peter Drucker calls “high productivity of knowledge” is achieved when people share knowledge. Conversations have become the most value-adding activity in the organization — within teams, among teams, and even beyond the borders of the organization.”
–Edna Pasher
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“I think “knowledge management” is a bullshit issue. Let me tell you why. I can give you perfect information, I can give you perfect knowledge and it won’t change your behavior one iota. People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge. Knowledge is not the power. Power is power. The ability to act on knowledge is power. Most people in most organizations do not have the ability to act on the knowledge they possess. End of story.”
–Michael Schrage, Teamwork Consultant

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“Putting in place protocols and procedures for the creation and management of virtual teams and communities can channel online collaboration and increase productivity.”
– Gartner

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“Knowledge is the new capital, but it’s worthless unless it’s accessible, communicated, and enhanced.”
—Hamilton Beazley, Strategic Leadership Group

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“An organization’s ability to learn and translate that learning into action is the ultimate competitive business advantage”
–Jack Welch

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“The idea is not to create an encyclopaedia of everything that everybody knows, but to keep track of people who ‘know the recipe’, and nurture the technology and culture that will get them talking”.
–Arian Ward, Hughes Space & Communications

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“…the politics accompanying hierarchies hampers the free exchange of knowledge. People are much more open with their peers. They are much more willing to share and to listen.”
–Sir John Browne

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“Communities of practice are groups of people who share a passion for something that they know how to do and to interact regularly to learn how to do it better.”
–Etienne Wenger

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“Communities of practice weave the organization around competencies without reverting to functional structures. In seven more years, they will be as integral to our concept of organizational structure as business units and teams have become.”
–William M. Snyder

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“Data becomes information when it’s organized; information becomes knowledge when it is placed in actionable context. Without context, there is little value.”
–Kent Greenes, CKO, SAIC Consulting

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“KM is keeping track of those who know the recipe, and nurturing the culture and technology that will get them talking.”
–Adrian Ward, Work Frontiers International

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“Knowledge management is not a playful buzzword but a dynamic initiative companies need to take more seriously if they want to harness their most valuable corporate asset: knowledge.”
–Helen Han, ComputerWorld

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“Any technology solution will fail if it doesn’t recognize the importance of human connections…. Our strategy is to connect people and help them leverage their know-how.”
–John Old, ChevronTexaco

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“Putting in place protocols and procedures for the creation and management of virtual teams and communities can channel online collaboration and increase productivity.”
–Gartner Group

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“An investment in knowledge pays the best return”
–Benjamin Franklin

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“Knowledge applied is productivity.”
–Peter Drucker

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“Relationships are the main activity of business and work.”
–Theodore Zeldin, Work futurist

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“You give me an idea, and I give you an idea, we both have two ideas. You give me a dollar, I giveyou a dollar, we still each have one dollar.”
–Siemens (note: said to convey that there is more than ROI in dollars that gives KM value)

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“KM is an important improvement in the way we do work together.”
–A.G. Lafley, Procter & Gamble

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“63% of employees complain of the difficulty in accessing undocumented knowledge as a major problem.”
–KPMG survey

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“A little knowledge that acts is worth infinitely more than much knowledge that is idle.”
–Kahlil Gibran

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“The learned ones say that the path to true knowledge is as narrow and difficult as a razor’s edge.”
–Bhagavad Gita

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“Less than 50% of enterprises have successful knowledge workplace initiatives.”
–Gartner Group

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“The focus we put on work processes and knowledge management underpins all of our project execution excellence.”
–Alan Boeckmann, Chairman, Fluor Corporation

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“If we think of a large, multithreaded organization of thousands of loosely linked, independent management consultants not as a unified and predictably coherent machine but as a complex, living, adaptive system, the ways in which we identify and describe its collective knowledge might be verydifferent.”
–Brooke Manville

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“Don’t just embark on one route without thinking about it. That’s the worst thing to do. You have to start by changing mindset. You need to see your organization as if it consists of nothing but knowledge strategies and knowledge flows.”
–Karl Erik Sveiby

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“Convergence of synchronous and asynchronous technology is a major trend. The combination of the two is the Holy Grail of collaboration.”
–Lewis Ward, Collaborative Strategies

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“we need to recognise that we are operating in a complex systems environment….an environment of exploding knowledge with a great deal more emphasis on intellectual capital….you start by recognising knowledge as a strategic asset; it requires culture change; it requires the reward structure to be tilted towards knowledge management. And it requires database management to be focused in this area. Knowledge Management becomes very important and the culture of it must be embedded in an organisation. The faster you know things, the faster you will know how to respond.”
–Catherine Livingstone, Chair, Australian Business Foundation, CSIRO and Director of Macquarie Bank

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“Companies will succeed depending on their capacity to use knowledge, to attract the right people to train people and to reward them on the basis of their knowledge and their use of it.”
–Catherine Livingstone, Chair, Australian Business Foundation, CSIRO and Director of Macquarie Bank

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“Knowledge management is probably 10% technology and 90% people and corporate culture.”
–Glen Kelley, IBM/Lotus

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“Knowledge Management consists of managerial activities that focus on the development and control of knowledge in an organisation to fulfll organisational objectives.”
–Rob van der Spek

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“KM is the art of creating value from intangible assets.”
–Karl-Eric Sveiby (”value” being both financial and non-financial)

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“KM in good times means ‘knowledge management’, in bad times it means ‘kill me’.”
–David Gurteen

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“The main characteristic of a Knowledge Worker is that they get to decide each morning what their job is and how they are going to tackle it.”
–David Gurteen

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” A successful (KM) project ought to be 20 per cent IT, 30 per cent processes and 50 per cent people.”
–Sam Marshall, Unilever

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“Developing a knowledge sharing culture is a consequence of KM, not a prerequisite.”
–Carla O’Dell

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“In 2001, we found out that Communities of Practice were central in all successful KM initiatives.”
–Carla O’Dell

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“Assets make things possible. People make things happen.”
–Carla O’Dell

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“The key to measuring the value of KM initiatives : link them very tightly with business objectives and business processes. Don’t measure at the corporate level but at the process level.”
–Carla O’Dell

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“Always address the measurement issue from the beginning. This is how KM project teams start focusing on the right questions.”
–Carla O’Dell

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“KM is not about technology. Indeed, we believe that the creation and management of a knowledge worker infrastructure (e.g., portals, search, content, collaboration and learning — see WCS Delta 1185) represents only 20% of the KM challenge. The stubborn 80% of the challenge (and value) lies in planning, organizational change management (politics, culture, behaviors), governance, and clearly defining what KM means to strategic objectives (in terms of markets, products, and services), specific processes, associated process outcomes, cross-functional benefits (e.g., best practices, communities), extension of KM (to embrace customers, partners, and suppliers), and finally, the implications of KM to the workforce (e.g., “What’s in it for me, my team, and my co-workers?”).
–META Group, 2003

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“Organizations failing to invest in their workforce and next generation workplace environment will face erosion of products and services (e.g., throughput, R&D, defect rates, market share), as well as diminished capacity to compete globally, as a result of growing employee malaise.”
–Mike Gotta, META Group, 2003

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“Increasing organizational productivity of knowledge workers requires integration of human capital management and knowledge management disciplines in conjunction with business process management efforts to improve performance and innovation levels within business processes.”
–META Group, 2003

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“Process automation itself is insufficient to deliver complete business agility. Enterprises must also increase organizational productivity by making workers more effective in activities dependent on human interpretation, judgment, decision making, and team collaboration.”
–META Group, 2003

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” Almost 90% of business people say there is no common approach or common criteria for making decisions where they work.”
– Anna Muoio

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” Over half of the federal workforce is eligible for retirement in 2005.”
–Beazley, Boenisch, Harden, Continuity Management

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“The average project takes 222% longer than planned to complete and exceeds its budget by 189%.”
–Projects are risky business, 2001

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“By 2005, innovation-focused knowledge workers will represent 30 to 35 percent of the employed workforce in developed nations.”
–Gartner Group

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“In the digital age, knowledge is our lifeblood. And documents are the DNA of knowledge.”
-–Rick Thoman, CEO, Xerox

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“Through 2007, three-quarters of enterprise productivity gains will be attributed to KM and other knowledge-work enhancements.”
–Gartner Group, 2003

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“By 2005, companies that want to be #1 or #2 in their market will spend 1-5% of revenues on knowledge management.”
–Gartner Group, 2004

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“Knowledge-sharing is an unnatural act in most organizations. Changing employee behavior is 90% of the challenge.”
–Andrew L. Michuda Jr., CEO, Teltech Resource Network

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“Success for people, organisations and communities will come from the way they gather and share information, knowledge, wisdom; from their rate of learning, adaptation, innovation; from the quality of their culture, values, relationships; and from design, ideas, creativity.”
–Jan Lee Martin

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“It is possible to fly without motors, but not without knowledge and skill.”
–Wilbur and Orville Wright

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“In the world of knowledgeable management, Data is ubiquitous, Information is contextuous, Knowledge is illustrious, Technogy is superfluous ”
–David G. Jones

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“… knowledge management has a very strong ethical dimension, and unless we recognise that fact we are going to develop technology based systems which enhance the power of the knowledge manipulator.”
–Frank Land, Sevasti-Melissa Nolas and Urooj Amjad, Knowledge Management: The darker side of KM

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“Knowledge for its own sake was meaningless, its mere accumulation a waste of time. Knowledge must lead to understanding.”
–M I Finley, Introduction to Thucydides ‘History of the Peloponnesian War’

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“An ounce of experience is worth a ton of theory.”
–Benjamin Franklin

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“The great end of learning is not knowledge, but action.”
–Peter Honey

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“An investment in knowledge always pays the best return.”
–Benjamin Franklin

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“Knowing is not enough; we must apply. Willing is not enough; we must do.”
–Goethe

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“When you know something, say what you know. When you don’t know something, say that you don’t know. That is knowledge. Real knowledge is to know the extent of one’s ignorance.”
–Kung Fu Tzu (Confucius)

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“Comradeship and trust will emerge naturally when discipline and high standards are enforced.”
–Tao Zhu Gong, the eleventh business principle

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“I was feeling useful, and started to tell him everything I knew…I felt needed, and this is one of the best sensations a human being can experience.”
–Pablo Coelho, Brida

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“A complacent satisfaction with present knowledge is the chief bar to the pursuit of knowledge.”
–B. H. Liddell Hart, The Ghost of Napoleon

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” Teamwork: not permitting others to fail.”
–Steve Kerr, CLO, Goldman Sachs

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“Trust is the bandwidth of communication.”
–Karl-Erik Sveiby

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“Knowledge management fails when people need common information but don’t need each other”
–Andy Boyd, Shell

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“Connection, not collection: That’s the essence of knowledge management.”
–Tom Stewart, The Wealth of Knowledge

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“It is amazing what you can accomplish if you do not care who gets the credit.”
–Harry S Truman

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“If you want to change a culture, you need to change its story, because that’s all a culture is.”
–Thomas King

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“Knowledge management fails when people need common information but don’t need each other.”
–Andy Boyd - Shell

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“Connection, not collection: That’s the essence of knowledge management.”
–Tom Stewart, The Wealth of Knowledge

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“When knowledge gained somewhere doesn’t move elsewhere, that’s not a learning organization; that’s just a bunch of projects.”
–Saratoga Institute

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“Practice provides the rails on which knowledge flows.”
–John Seely Brown

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“Decision-makers keep looking in their rear-mirrors. Governance still needs a steering device!”
–Michel Cartier

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“Perplexity is the beginning of knowledge.”
–Kahlil Gibran

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“Knowledge only has true value when it’s shared.”
–Tony Geoghan

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“Imagination is more important than knowledge.”
–Einstein

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“Knowledge is a process of piling up facts; wisdom lies in their simplification.”
–Martin H. Fischer

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“Knowledge management is a process that transforms intellect into intellectual capital.”
–Ken Blanchard

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“There can be no knowledge without emotion. We may be aware of a truth, yet until we have felt its force, it is not ours. To the cognition of the brain we must add the experience of the soul.”
– Arnold Bennett

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“Value is in the knowledge flow, not in the knowledge store.”
–E. Sandwick

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“Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes.”
–Peter M. Senge, The Fifth Discipline

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“Knowledge is not power; it’s potential power. Knowledge is only powerful through action.”
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“In a knowledge-driven economy, talk is real work.”
–Thomas Davenport and Laurence Prusak

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“Business is a conversation because the defining work of business is conversation - literally. And ‘knowledge workers’ are simply those people whose job consists of having interesting conversations.”
– David Weinberger, The Cluetrain Manifesto

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“Nothing can be effectively controlled, in the long run, from the top of a hierarchy– or from any one perspective. People are basically trustworthy. Only workplaces that give their members the chance to learn and add value through their work will succeed in the long run.”
–Art Kleiner

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“It’s a cross functional world–removing/trashing/obliterating any and all barriers to cross-functional communication is nothing short of our single highest priority. However sophisticated the technology, however grand the vision of integrated solutions and great customer experiences, the business is doomed without real human communication.”
–Tom Peters

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“Knowledge is power, but enthusiasm pulls the switch.”
–

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“The greatest obstacle to discovery is not ignorance - it is the illusion of knowledge.”
–Daniel J. Boorstin

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“The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.”
–Peter F. Drucker

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“I think “knowledge management” is a bullshit issue. Let me tell you why. I can give you perfect information, I can give you perfect knowledge and it won’t change your behavior one iota. People choose not to change their behavior because the culture and the imperatives of the organization make it too difficult to act upon the knowledge. Knowledge is not the power. Power is power. The ability to act on knowledge is power. Most people in most organizations do not have the ability to act on the knowledge they possess. End of story.”
–Michael Schrage

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“People don’t resist change; they resist being changed.”
–Peter M. Senge

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“A manager is responsible for the application and performance of knowledge.”
–Peter F. Drucker

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“Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.”
–W. Edwards Deming

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“Business is a conversation because the defining work of business is conversation - literally. And ‘knowledge workers’ are simply those people whose job consists of having interesting conversations.”
–David Weinberger, The Clue Train Manifesto

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“The ability to act on knowledge is power. Most people in most organizations do not have the ability to act on the knowledge they possess.”
–Michael Schrage

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“There are three things we should practice and not preach–love, faith and knowledge management.”
–Andrea Hurtado-Mejia

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“An organization, per se, is almost an abstract concept. It certainly isn’t a building, a chair or a desk. It’s the people who talk about their work who bring it alive, and when they’re not there, the organization in a sense doesn’t exist. Meetings are the critical site where… problems are solved, decisions are made and people are evaluated.”
–Margaret Byrne, United Learning Group

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“KM is a tool in the Strategic Management toolbox (albeit perhaps the “Swiss Army” knife in the toolbox).”
–Dan Kirsch

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“Integrity without knowledge is weak and useless, and knowledge without integrity is dangerous and dreadful.”
–Samuel Johnson

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“Knowledge management is the strategy and processes to enable the creation and flow of relevant knowledge throughout the business to create organizational, customer and consumer value.”
–David Smith, Unilever

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“Knowledge can mean information, awareness, knowing, cognition, sapience, cognizance, science, experience, skill, insight, competence,know-how, practical ability, capability, learning, wisdom, certainty, and so on. The definition depends on the context in which the term is used.”
–Karl-Erik Sveiby, The New Organizational Wealth

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“Knowledge is content in context to produce an actionable understanding.”
–Dr. Robert Bauer, Xerox PARC

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“Knowledge is information that is relevant, actionable, and at least partially based on experience.”
–Dorothy Leonard

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“Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information about it.”
–Samuel Johnson, 1775

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“What Western companies need to do is unlearn their existing view of knowledge and pay more attention to tacit knowledge, creating new knowledge, and having everyone in the organization be involved.”
–Hirotaka Takeuchi & Ikujiro Nonaka

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“An investment in knowledge always pays the best interest.”
–Benjamin Franklin

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“For knowledge, too, is itself a power…Knowledge and human power are synonymous.”
–Francis Bacon

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“There is a danger in the practice of knowledge management - that managing knowledge will be perceived as an end in itself, creating an internal bureaucracy focused on knowledge creation, acquisition, storage, and retrieval — a set of activities often grouped under the heading the knowledge management process. Such a process set is important and useful only as it enables value to be created through application of knowledge.”
–Rudy Ruggles & Ross Little

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“The only irreplaceable capital an organization possesses is the knowledge and ability of its people. The productivity of that capital depends on how effectively people share their competence with those who can use it.”
–Andrew Carnegie

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“Knowledge is power, which is why people who had it in the past often tried to make a secret of it. In post-capitalism, power comes from transmitting information to make it productive, not from hiding it.”
–Peter Drucker

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“Through zeal, knowledge is gotten, through lack of zeal, knowledge is lost; let a man who knows the double path of gain and loss thus place himself that knowledge may grow.”
–Buddha

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“Just as the largest library, badly arranged, is not so useful as a very moderate one that is well arranged, so the greatest amount of knowledge, if not elaborated by our own thoughts, is worth much less than a far smaller volume that has been abundantly and repeatedly thought over.”
–Arthur Schopenhauer

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“Knowledge management is the art of creating commercial value from intangible assets.”
–Karl-Erik Sveiby

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“A love affair with knowledge will never end in heartbreak.”
–Michael Garrett Marino

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“Perplexity is the beginning of knowledge.”
–Kahlil Gibran

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“To be successful in a knowledge economy firms need to create learning organizations.”
–Don Tapscott

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“It is not good to know more unless we do more with what we already know.”
–R. K. Bergethon

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“We can be knowledgeable with the knowledge of another man, but we cannot be wise with the wisdom of another man.”
–Michel de Montaigne

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“I find that a great part of the information I have, was acquired by looking up something and finding something else on the way.”
–Franklin P. Adams

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“Nurturing and expanding existing communities of practice is easier than establishing new ones.”
–Barbara Lawton

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“If you have knowledge, let others light their candles in it.”
–Margaret Fuller

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“Effective knowledge management can take place when people are effortlessly able to share their individual mental models with multitudes of people.”
–Bipin Junnarkar

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“Science is organized knowledge.”
–Herbert Spencer

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“The only source of knowledge is experience.”
–Albert Einstein

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“A shared point-of-view can lead to collective understanding, and hence the creation of new knowledge or the leverage of existing knowledge.”
–Bipin Junnarkar

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“Unlike information, knowledge is less tangible and depends on human cognition and awareness. There are several types of knowledge - knowing a fact is little different from information, but knowing a skill, or knowing that something might affect market conditions is something, that despite attempts of knowledge engineers to codify such knowledge, has an important human dimension.”
–David Skyrme

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“We are moving from the finite resource to the infinite - and the infinite resource, of course, is knowledge. We understand it as knowledge, back down into these files, back down to what is imbedded in a simple music file. It is a knowledge-based kind of economy.”
–Michael Nesmith

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“Successful companies develop knowledge velocity, which helps them overcome knowledge sluggishness, to apply what they learn to critical processes at a faster rate than their competitor.”
–Amrit Tiwana

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“If we would have new knowledge, we must get a whole world of new questions.”
–Susanne K. Langer

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“Knowledge is not simply another commodity. On the contrary. Knowledge is never used up. It increases by diffusion and grows by dispersion.”
–Daniel Joseph Boorstin

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“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.”
–Alvin Toffler

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“Knowledge has to be improved, challenged, and increased constantly, or it vanishes.”
–Peter Drucker

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“The greatest enemy of knowledge is not the ignorance of knowledge but the illusion of it.”
–Stephen Hawking

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“Knowledge of what is does not open the door directly to what should be.”
–Albert Einstein

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“Knowledge management is a framework for designing organizational goals, structures, and processes so that the organization can use what it knows to learn and to create value for its customers and community.”
–Chun Wei Choo

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“The next best thing to knowing something is knowing where to find it.”
–Samuel Johnson

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“The greatest obstacle to discovering the shape of the earth, the continents and the ocean was not ignorance but the illusion of knowledge.”
–Daniel J. Boorstin

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“Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes.”
–Peter Senge

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“A man is never astonished that he does not know what another does, but he is surprised at the gross ignorance of the other in not knowing what he does.”
–Haliburton

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“No organization, no manager in her or his right mind cares about abstract, theoretical knowledge, unless it supports more effective action.”
–Peter Senge

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“There are four kinds of people, three of which are to be avoided and the fourth cultivated - those who do not know that they do not know; those who know that they do not know; those who do not know that they know; and those who know that they know.”
–Unknown

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“He who knows not, and knows not that he knows not, is a fool, shun him. He who knows not, and knows that he knows not, is a child, teach him. He who knows, and knows not that he knows, is asleep, wake him. And he who knows, and knows that he knows, is wise, follow him.”
–Sufi saying

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“Knowledge always demands increase - it is like fire, which must first be kindled by some external agent, but will afterwards always propagate itself.”
–Samuel Johnson

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“As yet there is no software that can transfer knowledge in a way that makes use of the human ability to learn with all senses.”
–Karl-Erik Sveiby

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“The ability to perceive or think differently is more important than the knowledge gained.”
–David Bohm

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“An executive sponsor is a Critical Success Factor for a KM Program.”
–Melissie Clemmons Rumizen

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“Despite ever increasing functionally in collaborative technologies, organizations frequently do not get the benefits they anticipate from collaborative technologies. They fail to give due attention to people and organizational processes–the elements of soft infrastructure.”
–David J Skyrme

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“Communities of practice are a natural part of organizational life. They will develop on their own and many will flourish, whether or not the organization recognizes them. Their health depends primarily on the voluntary engagement of their members and on the emergence of internal leadership.”
–Etienne Wenger

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“Without knowledge action is useless and knowledge without action is futile.”
–Abu Bakr

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“The basic economic resource–the means of production–is no longer capital, nor natural resources, nor labor. It is and will be knowledge.”
–Peter Drucker

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“Knowledge resides in the user and not in the collection [of information]. It is how the user reacts to a collection of information that matters.”
–C.W. Churchman

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“Knowledge is our most powerful engine of production.”
–Alfred Marshall

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“Knowledge is a sacred cow, and my problem will be how we can milk her while keeping clear of her horns.”
–Albert Szent-Gyorgyi

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“People are five times more likely to ask a colleague for information than to consult any online resource.”
—2005 MIT research findings