Collaboration and KM – Same Critical Success Factors
According to the Gartner Group (2004), the percentage of individuals whose work depends on collaboration is rising and will rise significantly from 2000 (28%) to 2010 (70%). Collaboration is a way of working with others, and it is supported by the same functionalities that enable KM.
• Similar components are needed: repositories for information, taxonomy, secure access, search, instant messaging, document editing, archiving, expertise location, asynchronous posted message forums, Internet access, integration with other business applications and databases
• Both rely heavily on cultural change. You have to motivate people to work differently.
• The right application(s) and team members are critical to success.
• Training is required to break down barriers and set expectations.
• Guidelines for use need to be established.
• Formal environments can stifle team dynamics
• Someone has to be responsible for each team or community, to supervise the interactions.
