Thanks to Peter Houlihan who offers this great summation, from Douglas Adams’ classic Mostly Harmless, of what makes KM a challenge.
“You cannot see what I see because you see what you see. You cannot know what I know because you know what you know. What I see and what I know cannot be added to what you see and what you know because they are not of the same kind. Neither can it replace what you see and what you know, because that would be to replace yourself.”
And you thought knowledge management was easy!