Dove Lane

KM value comes from the narratives of credible business people. Quantifying hard benefits is not easy, since KM is one of multiple contributors to business growth or efficiency. Business leaders who have stories to tell about how KM has helped them succeed will be listened to and believed throughout the organization. Let the people with the story tell their story, and it will enhance the KM program.

Ark Group’s most recent e-learning survey focuses on learning technologies, but it also reveals a lot about what corporate educators think about the state of online learning today. A similar survey of students might make for some interesting comparisons.

After a drought brought on by an overambitious blogging attempt, I’m back.