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	<title>Dove Lane</title>
	<link>http://dove-lane.com/blog</link>
	<description>Kaye Vivian's observations on knowledge, virtual worlds and uncommon things.</description>
	<lastBuildDate>Fri, 10 Sep 2010 07:09:35 +0000</lastBuildDate>
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	<item>
		<title>Customer Communities Can Be Game Changers</title>
		<description><![CDATA[There are many ways for customer communities to create value, including support products, up-sell services, entrench brand loyalty, save costs, improve operations, and generate new product ideas/improvements.  Since strong communities can be a business game changer, knowing some of the factors that can make a business < --> customer community succeed is important.]]></description>
		<link>http://dove-lane.com/blog/?p=1255</link>
			</item>
	<item>
		<title>Discontinuing All Comments</title>
		<description><![CDATA[I am discontinuing all comments on this blog, due to heavy spamming that I have to moderate manually.  Please use the email link to contact me. ]]></description>
		<link>http://dove-lane.com/blog/?p=1249</link>
			</item>
	<item>
		<title>The KM Conundrum</title>
		<description><![CDATA[Great quote from Mostly Harmless by Douglas Adams that sums up the challenge of KM.]]></description>
		<link>http://dove-lane.com/blog/?p=1229</link>
			</item>
	<item>
		<title>Quest Based Leadership: Shifting the Business Paradigm</title>
		<description><![CDATA[thinking about the concept of questing as used successfully in a multiplayer online gaming context, like the one in World of Warcraft. For those who have been gamers for many years, this is an obvious application, and one that will appeal to and be readily accepted by the new generation of “wired” workers who have grown up with technology and multiplayer games. It might be more difficult to convey to non-gaming managers or executives, however, even though it’s just a variation on the carrot-and-stick paradigm. Here’s how it might work.]]></description>
		<link>http://dove-lane.com/blog/?p=380</link>
			</item>
	<item>
		<title>BLERP!  (excuse me)</title>
		<description><![CDATA[Blerp has been called the next Twitter, and you might want to check it out.  It could be a game changer.  Blerp is a browser plug-in, and the basic idea is that members create a layer of 2D user-generated content over any website, then people who sign up for Blerp and join the layer-creator's group can see and add content in that layer.  Thus, any site -- yours or someone else's -- becomes the backdrop for social networking, casual gaming or whatever.  ]]></description>
		<link>http://dove-lane.com/blog/?p=1122</link>
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